Terms and Conditions

Terms and conditions are subject to change without notice.
We recommend clients check our website for updated information before placing your order.

Security

OCM website is a safe and secure place you can feel completely comfortable shopping on. Our Site is SSL Certified, protected and monitored by GeoTrust and Norton.

We use PayPal and Square rather than a 3rd party merchant because PayPal and Square has a long history of security and protecting the buyer. We want our customers to have that peace of mind.

               

Imprint Size

The imprint size is illustrated in the product images. Precise size may slightly differ on each garment.

Imprint Placement

The imprint placement is illustrated in the product images. Precise location will slightly differ on each garment.

Order Turnaround

Most imprinted apparel orders are completed and shipped in 5-7 days (up to 14) business days from order placement. This does not include company holidays, days in transit or customs.
Orders requiring custom options (personalized) may take more time.

 

Exchanges

We do accept exchanges
Shirt too small or too big? No Problem!
Simply contact us to let us know you are returning the shirt for a different size. BE SURE to include a note of change in the packaging and your order number. Exchange item must be new, not worn or washed with original packaging.
Once we receive your return we will process your exchange and send you a link to purchase return shipping and 15% restock & processing fee. Exchange processing times are the same as new orders.

Change Orders

Please make sure before you checkout that you check over your order details. In general we DO NOT accept changes after you have placed your order. However if you need to make a change please contact us with-in 24hrs of your order and we will try our best to assist.

Cancellations

Orders can be canceled with-in 24hrs of your placed order.

Shipping

Typical ship time is 5-7 business days (up to 14 days). These times may very depending on the size and product you ordered. We strive to improve these times constantly. If you need your order sooner, we offer a rush processing option at checkout.

RUSH Shipping is offered as a courtesy, delivery time is NOT guaranteed. We processes RUSH orders after hours. It is possible for a RUSH order to be late if we are overwhelmed or a sudden and large inventory change happens. If your order is late you may request a refund for the RUSH processing cost. We do not refund the cost of shipping charges nor does a late RUSH shipment qualify for a return, refund or cancellation

FREE SHIPPING only applies to the lower 48 states, and includes standard processing time.

For security reasons we can not change shipping addresses other than the one used at the time of purchase, such as typos.

OCM is not responsible for delayed or lost orders. (once USPS receives the package we are no longer responsible for the package. It is up to you to contact USPS) We highly recommend upgrading from First Class to Priority for insurance protection.

All orders are shipped using first class or priority mail. This depends entirely on the weight of the order being mailed. All orders will have a tracking number. Mail gets delayed during heavy Holiday seasons so please plan on having at least 1-2 week turnaround time. Due to how we process orders your shipping label may be purchased/printed for sometime before it actually leaves our location.

 

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