We love hearing from our customers and helping them in anyway we can! Please allow 24hrs for us to respond (during normal business hours M-F 9-5CT), we always try to answer all questions anytime we’re not making shirts! When using our Chat Support please allow up to 5 mins to respond but we always do . Oh yeah and LEAVE your email. 🙂
In order to keep our response wait times low we give priority to questions that are NOT already answered in the Product Description or Policy Details
Please read our Policies and Product details before contacting us or placing an order to help insure no surprises on your order.
If you haven’t received a notification with-in 15mins of your order please check your spam folder.
If you are having issues placing an order Contact Us and then check these items.
1) Billing address matches your payment method.
2) Security limits set on your card.
3) Non-US banking payment method (possible, not always)
OCM website is a safe and secure place you can feel completely comfortable shopping on. Our Site is SSL Certified. Protected and monitored by GeoTrust and Norton.
We use SquareUp and PayPal rather than a 3rd party merchant because SquareUp and PayPal have had a long history of security and protecting the buyer. We want our customers to have that peace of mind.
Can’t wait 1-2 weeks?
No Problem! Choose RUSH Processing at checkout.
Here’s the details below
What do you get for the cost of Rush Upgrade?
1) Your order will be ready to ship in 2-3 days.
2) 2-3 days Priority Shipping upgrade.
(We work OT to be fair to the already in queue orders so standard order ETA’s are not affected, this makes Rush orders a bit more expensive to produce.)
At OCM we offer a variety of shirts in every kind of fit you can imagine.
That means we can help you find the perfect cut and perfect fit for your next purchase!!!
If you do not see a size chart that is no problem. Let us know before you place your order and we will be sure to send any size charts or sizing information you may need!!!
Typical ship time is 5-7 business days (up to 14 days). These times may very depending on the size and product you ordered. We strive to improve these times constantly. If you need your order sooner, we offer a rush processing option at checkout.
At OCM we absolutely stand behind our products and quality! We only uses top quality apparel and materials.
After 15 years we have our production process to an exact science and we enforce a Quality Assurance Program. This means each product is closely checked and tested through the entire production process for defects and performance quality.
Be sure you are following the guidelines sent with your product. (ie. wash instructions) We DO NOT support or warrant any items that are defective due to improper care such as using a machine dryer. Always hang dry our products to insure your shirts last for years!
If you think there is a product defect please include your order number and images of the defect.
Sales Items purchases are final, no returns or exchanges
Must contact us with-in 24hrs from the day of product delivery. No Returns on customized products. (Products are supplied with a sizing chart)
Please check out our Refund and Return Policy for more detail.
Shirt too small or too big? No Problem! We accept exchanges.
Whenever an order is completed or shipped we automatically send an email confirmation. Your order will show processing until it has been made and will show shipped once it has moved to the shipping department.
Only 1 coupon can be used per order. FREE SHIPPING on order over $X.XX is an automatic Coupon and there for can not be used with any other coupon. Coupons can not be used on any items on sales.
* Offer valid on online purchases only. If the coupon is not automatically applied to redeem online promotion codes you must enter it at checkout and is valid for one-time use only. Sales tax, shipping & handling do not qualify for discount. This offer is not redeemable for cash or gift cards. Offer may not be combined with any other coupons, discounts, offers, sales, or promotions. Void if altered, copied, transferred, auctioned or sold. Offer valid on in-stock items only. No rain checks issued. Other restrictions may apply.